FAQs

Jewelry Questions

Materials Used

All Bear Silver and Stone jewelry pieces are entirely handmade with sterling silver (.925) and various types of high quality stones.

If another type of metal is used (such as copper), it will be noted.

Sizing

All of my jewelry product listenings will contain ring sizes, necklace lengths, etc.

Sometimes rings with thick bands fit smaller than their measured size, I do my best to note what size they fit like.

Unfortunately I cannot resize rings, stones are heat sensitive and I cannot resize ring bands without using heat, so the entire ring would have to be taken apart and remade.

Jewelry Care

I'm tough on my jewelry, so Bear Silver and Stone pieces are built to last. But there are things you can do to ensure they stay in good shape.

Keep your jewelry bright and shiny by avoiding contact with home detergents or chemical products, avoid water, extreme humidity and heat, and store away from direct sunlight, in a dark, cool and dry place.

Polishing at Home

All metals tarnish over time, especially in humid environments.

Sunshine Polishing Cloths can really work wonders; they are inexpensive and are available on Amazon.

Shipping & Returns

What carrier do you use for shipping?

All items ship via USPS or UPS, you can choose your shipping carrier at checkout.

Where do you ship to?

Right now I only ship to the US and Canada. I hope to expand my reach soon!

How long does shipping take?

I aim to get your package shipped within 3 days of receiving full payment, but I'm just one girl so it could take a little longer!

Can I track my package?

Yes! A USPS or UPS tracking number will be provided to you by email as soon as your package is in the mail.

What is your return policy?

Because I am a small business it is really hard to accept returns. In the case of damage upon arrival or just life getting in the way, please reach out and I will consider a return or work something out with you. Otherwise, returns are not accepted.